Some helpful information…

Style of Yoga

You can see a description of our class styles here

Introductory offers

Everyone who comes to Yoga Ground can purchase our three introductory offers one time each. View the offers here.

Mats and Props

Are free to use.  We have everything you need for class including mats, blocks, bolsters, straps and blankets. There is no additional charge for using these.  If you do have your own mat then feel free to bring it though.  

Water

Please bring your own water bottle. We do not sell water but we have a water fountain so that you fill your bottle up.

What to wear

Wear something that you feel comfortable in and can move freely in.  You do not need fancy leggings and branded clothing to do yoga!!!  In the colder months its a good idea to bring a layer to put on at the beginning and end of class.  For Restorative, Yin and Yoga nidra classes you may like to bring some cozy socks.

We don't wear shoes in the studio.  You can leave these on the racks at the door or pop them in the cubbies inside.

Parking

Click here for information about parking.

Booking

Please pre-book class via the online booking system or Mindbody app.  You must cancel out of your class at least three hours prior to avoid a late cancellation/no show fee of $10. This fee will be charged to your card that is held on the system. Currenty this fee is only charged if the class sell out, meaning other students were unable to take your spot and missed out their practice.

HOW TO Cancel out of a class

If you booked using the Mindbody app, click on the “Schedule” link, click on the class you won’t be attending and tap the “Cancel button” to cancel your class.

If you booked through the YG website/Mindbody website then login to your account, click on the “Schedule” tab, and click “Cancel” to update your schedule.

Note: this does not apply to workshops/events/courses.  You must email kara@yogaground.co.nz if you would like to cancel out of these and most are subject to a 72 hour cancellation policy whereby no refund is offered for cancellations/no-shows within that timeframe.  The terms for cancellation will be specified on our website and booking is acceptance of these terms.

PASS SHARING

Passes are for use by one person only and are not to be shared. Everyone who visits Yoga Ground must book via their own account for record keeping purposes and heatlh & saftey.

payment

Online transactions will appear on your statement from Ezi*Heath & Fitness

Ideally you will buy your passes online in advance.  If you need to purchase in studio please bring a debit card, no credit sorry! Cash will be accepted if there is no other form of payment but is less preferable due to Covid-19 and change issues.

REFUNDS

We do not offer refunds or partial refunds for unused passes/events or courses.

EXPIRY DATES

Passes are subject to expiry dates, please check at time of purchase. Extensions will not be given except in curcumstances where the studio is closed. See below.

LOCKDOWN/isolation PASS EXTENSIONS

When there is a closure of the studio we extend the expiry dates of class passes (of those students who did not utilise them for Livestreams or buy them during the lockdown period) for the number of days of of studio closure. Please get in touch by email and we will extend your pass.

We will also extend your pass for a week if you have had to isolate due to you or a family member having COVID-19.

CANCELLATION POLICY FOR EVENTS & WORKSHOPS

Events, workshops and trainings are subject to their respective cancellation terms, please also note these at time of booking.

HOW TO CHANGE WHAT PASS TO USE FOR YOUR CLASS BOOKING

You may have multiple kinds of passes or pricing options on your account. Here’s how you can choose a specific one. 

  1. Tap on View Schedule for the business.

  2. Choose the date and class you'd like to book.

  3. Tap on Book.

  4. See which pass the reservation was applied to.

  5. Tap on the Pay with arrow to change the pass the reservation is applied to.

Children

Our classes are for 16 years and over and we do not have childcare facilities.

YOGA & PREGNANCY

It is a good idea to have a session with a teacher trained in pre-natal yoga or to do a course, so that you can learn the modifications that are recommended during pregancy. One or two Yoga Ground teachers are pregnancy trained but with the size and duration of our classes they do not have the time to provide a high level of individual instruction and attention. Four Winds runs pregnancy yoga classes up at Ponsonby Community Centre which you could go along to and get some tips and East West hosts courses on occasion.

We encourage all our students to enlist their personal agency and do what feels best for them, for whatever reasons, and go at a pace and a level of effort that serves you best.

gift voucher redemption

To redeem a gift card, please email kara@yogaground.co.nz with your name, the number on the voucher and the pass you would like to buy. You can view the pass options here: https://www.yogaground.co.nz/prices

GST number

Our GST number is 118-142-616 should you need it to claim back as a business expense.

Bank account number

If you need to transfer money to use for any reason this is our account number. Be sure to include your surname and item as reference. 12 3048 0028655 00

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